USER AGREEMENT
Welcome! By using our services on the website of the online store "Vozar", you agree to the following terms of use. Please read carefully.
1. Definitions
The terms used in this Agreement are defined as follows:
1.1. Seller - individual entrepreneur "Razova Ekaterina", engaged in the sale of goods to customers outside a retail facility, i.e., in a remote form, through the global Internet, from the online store "Vozar.ge".
1.2. Buyer - an authorized individual who places an order through the website "Vozar.ge".
1.3. Consignee - an individual specified by the buyer when placing the order, to whom the seller delivers the goods.
1.4. "Razova Ekaterina" - individual entrepreneur "Razova Ekaterina".
1.5. Website "Vozar.ge" - the website owned by individual entrepreneur "Razova Ekaterina", with the electronic address vozar.ge and all its subpages.
1.6. "Online Store" - The online store representing the interests and property of "Razova Ekaterina" with the electronic address of the website being vozar.ge, as specified in point 5 of Article 1 of the Agreement.
1.7. "Goods", "Products" - Items displayed for sale on the website Vozar.ge.
1.8. "Cookies" - electronic identifiers, commonly known as "cookie files", which the Vozar.ge website places and stores on your electronic device. Processing and analyzing data obtained through cookie files allows us to obtain information about your user behavior on the Vozar.ge website and remember it, ensuring improvement and customization of the user experience on Vozar.ge. Additionally, allowing cookie files on your device grants access to a range of additional features. The manufacturer's webpage of the internet browser you are using typically provides information on how to prevent the acceptance of cookie files on your device. However, in this case, you will no longer be able to use the aforementioned features that enhance your interaction with us conveniently. Therefore, we recommend always enabling this function when visiting our website.
1.9. "Visitor" - an individual who has access to the website Vozar.ge via electronic communication and is not authenticated.
1.10. "Authorization" - The function of special access rights to the information resources available on the website "Vozar.ge", associated with computer and information security, and other rights and privileges, granting an individual the right to create their profile to use the online store on the website "Vozar.ge", to enter, view, amend, or add new information.
1.11. "User Page" - a subpage on the website of the online store "Vozar.ge" created by a user during registration, displaying information entered into the user's profile, as well as their orders and other necessary related information.
1.12. "Authorization Process" - granting an individual the inherent right in authorization to input a virtual username and password by recording and requesting authorization in the corresponding field on the website "Vozar.ge".
1.13. "Registration" - undergoing a special procedure on the website "Vozar.ge", involving the creation of a virtual username and password, allowing the individual to pass authorization on the website of the online store.
1.14. "Personal Information" - information defined by the Law of Georgia "On the Protection of Personal Data of Georgia" as "personal data".
1.15. "Profile" - information filled out by the user during registration.
1.16. "User Information" - electronic and other information, as well as personal information, collected about users and visitors of the website "Vozar.ge".
1.17. "User" - an individual registered in the "Vozar.ge" system.
1.18. "Password" - a combination of characters set by a person during registration on the website "Vozar.ge", providing access to their own user page and protecting it from access by other individuals.
1.19. "Email Address, Mailing Address" - the virtual identifier that a person uses in their email, which is used during registration on the website "Vozar.ge" for the purpose of identifying them as a user.
1.20. "Courier Company" - a company that provides transportation of products ordered on the website to the customer and is responsible for the timely delivery of the products and/or factory packaging and appearance of the product.
2. Order and Fulfillment Timeline
2.1. The order can be placed by the Buyer through the online store, i.e., after authentication on the website.
2.2. When placing an order, the buyer provides the seller with necessary information for order processing: name, surname, personal identification number of the buyer or recipient of the order, delivery address of the goods, contact telephone number, and other information required for the electronic order form.
2.3. When placing an order via the Internet, the Buyer fills out the electronic order form for the goods and submits the order to the Seller via the Internet.
2.4. Upon receiving the order, the seller confirms the date and time of delivery of the order by phone, email, or other means of communication. The specified date and time depend on the delivery region and the processing time required for the order.
2.5. If after receiving the order it is determined that the requested quantity of the ordered goods is not available in the seller's stock or the goods are not available at all, the seller will notify the buyer by phone or email. The buyer has the right to accept the available quantity of goods from the seller or cancel the item(s) from the order. If the buyer does not receive a response within 3 (three) calendar days after receiving the notification, the seller has the right to cancel the order in full. In case of order cancellation, the cost of the purchased goods will be refunded to the buyer within 5 (five) business days.
2.6. The seller reserves the right to cancel the received order at any time and refund the paid amount to the buyer no later than 5 (five) banking days after canceling the order.
2.7. All materials presented on the website are informative in nature and may not fully convey accurate information about the properties and characteristics of the product, including color, size, and shape. If the buyer has questions regarding the properties and characteristics of the product, the buyer should contact the seller by phone or email before placing an order.
2.8. The delivery time of the ordered product is clarified with the seller before placing the order on the website. In unforeseen circumstances, the delivery time may be extended, and you will be informed by a representative via phone, email, or other means of communication.
3. Electronic Communication
3.1. When you place an order on our website or send us a message, the seller will respond to your inquiry or request in electronic form (except as required by law) or via your email. Correspondence may be sent by email and/or posted in the relevant section. Therefore, by engaging with us, you agree that electronic communications have the same validity as a written document between Razova Ekaterina and you, and both parties have the right to use it as official correspondence between them.
4. Copyrights
4.1. The design of the online store "Vozar.ge," all products, text, melodies, images, icons, logos, downloadable electronic goods posted on it are the property of "Vozar.ge" or the manufacturers/suppliers of these products, protected by copyright under Georgian and international law.
5. User Profile
5.1. If you use the online store "Vozar.ge" and are registered on the website, it means you have a password to access your profile, and you are responsible for protecting this password from being shared with third parties.
6. Minor Buyer
6.1. "Vozar.ge" does not sell its products to minors. In the case of minors, products must be ordered with the consent of a legal guardian. "Vozar.ge" reserves the right to cancel any order without prior approval.
7. Risk of Loss or Damage to Product
7.1. When purchasing goods through the online store "Vozar.ge", the seller arranges delivery of the order to the buyer either independently or through a hired courier company.
7.2. To avoid misunderstandings during the transportation of goods by a courier company, the customer must not accept damaged or defective shipments and must immediately notify the seller via email at info@vozar.ge or by calling the phone number provided on the website for such cases. Upon receipt of such a notification, "Vozar.ge" is obligated to address the user's claims. "Vozar.ge" aims to meet the needs of customers, but we cannot take responsibility for errors, negligence, or potential poor service from the intermediary company. Therefore, we insist that our customers carefully inspect the condition of the shipment before signing any relevant documents provided by the courier. The customer has the right to open the package with the courier present, ensure its integrity, correct model, and quantity, and only then sign the delivery document.
7.3. In the event that the delivered product has a hidden defect that was objectively impossible to detect during initial inspection, the customer must notify the seller no later than 7 (seven) calendar days via email or other communication methods specified on the "Vozar.ge" website.
8. Return Policy
8.1. As defined in Article 7 of the Agreement, you have the right to reject a product if it does not match the product published on the website or ordered by you. The conformity of the product with the product published on the website and the ordered product must be verified upon delivery in your presence with the delivery courier.
8.2. If the ordered and delivered products do not match, you have the right to reject the product and not sign the acceptance certificate. In this case, we will provide you with a new product or an acceptable alternative as soon as possible. If we are unable to provide you with a new product or an acceptable replacement, the cost of the specified product will be refunded to you no later than within 5 (five) business days.
8.3. The conformity of the product is confirmed by signing the acceptance certificate. If you sign the acceptance certificate, the delivered product is not eligible for return or exchange.
8.4. Since the visual characteristics of products displayed on the website may slightly differ from their actual appearance, such differences will not be considered as a mismatch between the ordered and delivered product. To avoid misunderstandings, the buyer may contact the seller to clarify details before placing an order.
9. Editing, Deletion, Addition, Modification
9.1. The store reserves the exclusive right to delete or add any information, prices, purchase terms, delivery conditions, and service terms on the website without prior notice, as well as to modify or cancel all terms of purchasing goods. The amended Agreement will come into effect upon publication and will affect transactions made on the website after publication.
10. Right of Cancellation
10.1. The seller reserves the right, at their discretion, to cancel or discontinue the sale of any Products, as well as regulate access and prices for certain items.
11. Cost of Products
11.1. The prices listed on our website include the cost of the products and all taxes required by Georgian legislation.
11.2. If it turns out that the price indicated on the website does not correspond to the actual cost of the product, and an error in the price of the product worsens the purchasing conditions for the buyer, we will agree to fulfill your order only with your consent. If an agreement is not reached, your order will be canceled.
11.3. The delivery of ordered products may be free or paid at the discretion of the seller.
11.4. Payment is made via bank transfer to the bank details provided.
12. Limited Liability
12.1. The online store "Vozar.ge" is provided on an "as is" and "as available" basis, "made to order."
13. Official Correspondence with "Vozar.ge"
13.1. Official addresses and letters to "Vozar.ge" will be considered delivered if sent by registered mail to the following address: Georgia, Tbilisi, 1st Dead End of Police, 2nd Floor, No. 4a.
14. Personal Information
14.1. In its operations, "Vozar.ge" is obliged to protect the personal data of users in accordance with Georgian legislation, including data protection laws.
14.2. Below is the information we process and use for the successful operation of the online store and your effective service. The information we collect helps us continually improve and streamline our services. Below are the types of information we use:
▪ Information Provided by You: We receive and store any information you provide to us through the online store or other means. You can choose what information to provide; however, certain data may be necessary to use specific services. For example, without your address, we cannot deliver the goods or calculate shipping costs.
▪ Automatically Provided Information: We store and use information automatically provided by your internet browser, such as cookies. This helps us improve your website experience.
▪ Information from Mobile Devices: When using the "Vozar.ge" mobile application (if applicable), we may receive information about your location and unique device identifier (e.g., EMEI, MAC address, etc.). This information may be used to provide you with location-based services.
▪ Email Communication: To facilitate electronic communication, we sometimes receive confirmations that you have received and read our emails.
▪ Information Obtained from Other Sources: We may also obtain information about you from other sources and add this information to what we already know about you. For example, if you use Facebook authentication, we may automatically collect information about you that is publicly available on Facebook.
15. Cookies
15.1. Cookies are small text files that are stored on your computer, tablet, mobile phone, or other electronic device when you visit our website. These files do not pose a threat to your computer or other device, nor to your security. When you visit our website, cookies allow the website to remember you and analyze data on how you used our website or other websites on the Internet during each visit, ensuring that the site is better adapted to your needs.
15.2. By using the "Vozar.ge" website, you automatically agree to receive cookies on your electronic device.
16. Transfer of Necessary Minimum Information to Third-Party Service Providers
16.1. In order to carry out its activities with respect to third-party suppliers and provide users with impeccable service, "Vozar.ge" utilizes the banking and courier services of other companies. In this case, "Vozar.ge" provides the necessary personal information (name, surname, address, personal ID number, unique order code, date of order, etc.) to the third party or parties.
▪ Business Development: Our business is constantly evolving, so we may initiate new lines of business, and in such cases, we may use the information we have about you for our new business interests.
▪ If we intend to disclose information about you to a third party (except in the above cases), we will notify you in writing and only proceed with your confirmation.
17. Transfer of Information to Third Parties with User Consent
17.1. The transfer of such personal data to a third party, not provided for in this agreement and legislation, may only be carried out with the written consent of the data subject.
18. User Obligation to Protect Own Information
18.1. You are responsible for preventing access by others to your computer and/or user page. Always use the logout function when leaving your computer unattended. Otherwise, we cannot be held responsible for any damage caused by unauthorized use of your user page.
19. Force Majeure Circumstances
19.1. The parties to this agreement shall not be liable for the performance of the terms of this agreement if it is caused by such a force majeure situation that makes it impossible for the parties to perform. Force majeure circumstances include war, natural disasters (earthquake, flood, fire, landslide), and epidemics. In connection with the above, the deadlines for the performance of obligations under the contract will be adjusted accordingly, taking into account the duration of the force majeure circumstances. In this case, a party is exempt from liability only if there are force majeure circumstances. These obligations must be fulfilled immediately after the cessation of the force majeure circumstances.
20. User Access to Personal Data
20.1. The user has access to Vozar.ge with practically all data about them, as well as all data that the user personally entered when registering on the Vozar.ge website. At any time, the user has the ability to modify, correct, or supplement this data.
20.2. If a registered user wishes to delete their user page, they should contact the seller.
21. Terms of Use, Notices and Changes
21.1. The seller reserves the right to make changes to the standard conditions at any time, which we try to inform our customers about, although this is not our responsibility, so we ask you to periodically check the rules for using our online store.
22. Term of Agreement and Procedure for Amendments
22.1. This agreement is valid for the buyer when using the Vozar.ge website, as well as for regulating legal relations arising during the use of the online store.
22.2. In case of changes in the terms of product implementation supplied by Vozar.ge, the rule established by this agreement at the time of the emergence of legal relations for the purchase of a specific product will remain effective until the expiration of this agreement.
22.3. Changes made to other parts of this agreement will apply to the buyer immediately upon publication on the Vozar.ge website.
23. Delivery and Shipping Conditions
23.1. If your order status on your user page shows as "delivered" and you have not received the item, please immediately notify us of this fact at the following email address: info@vozar.ge. After addressing the issue, Vozar.ge will ensure timely resolution of any misunderstandings/errors.
24. Additional Terms
24.1. Any relationships not governed by the rules and conditions of this agreement are regulated in accordance with the current legislation of Georgia.
24.2. The invalidity of any article, section, subsection, provision, or proposal set forth in the rules and conditions of the consumer contract does not render the entire consumer rules and conditions invalid.